Purpose of Education

Problem solving ability is the most important element that a manager should have, since problems
constantly constitute an important part of manager’s activities.

It is regulated on how a manager can deal with and solve problems that he may have with third parties who
have a business relationship with the institution, as well as the problems he may have with his own personnel.

Content of the Training

Continuous improvement
– Status Definition
– System Description
– Data analysis
– Solution Creation and Design
– Application
– Standardization
– Result- Situation Evaluation
• Problem solving strategies
cause and effect diagrams
• group work techniques
• Group dynamism and effectiveness
• Communication skills
Communication conflicts and conflict management
Analysis technique and solutions

Target Group

All managers and supervisors in the Ministry of Transport. All employees of the Ministry who have business relations with third
parties.